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Security Alert: Scammers are Impersonating Bank Representatives

What's Happening

Scammers are spoofing financial institutions¿ phone numbers, making calls to customers that appear legitimate. They pretend to be bank representatives and may reference recent (real or fabricated) transactions to appear credible. They attempt to trick customers into clicking malicious links, providing sensitive information, or granting access to online banking.

Protection and Prevention

Verify Independently: If you receive an unexpected call from your financial institution, hang up and contact them using a trusted phone number. Be Skeptical of Requests: Legitimate banks will never ask for sensitive information through text, email, or unsolicited calls.

Amerant Bank Will Never Ask You For:

Online banking User ID or password

One-time passcodes

Token information

Send you links to click to ¿verify your identity¿

If You Receive a Suspicious Call or Message, do not share any personal or account information. Hang up immediately and contact Amerant directly at (855) 263-7268 or visit your nearest branch.

Your security is our priority. Stay alert. Stay protected.